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Per incident support costs

Author Message
MR Consulting
#1   Posted: 25 Mar 2009 14:20

Does anyone have data regarding standard margin structure for per incident fees for Customer Support Services.

#2   Posted: 27 Apr 2009 19:50

MR, doesn't the margin sought for a specific endeavor depend on the company endeavoring to take on the business? What does your company want to "make" on this piece of business overall; what does your company want to make on each incident? What is the going rate to staff a single person that will meet the requirements you want to fill, and show up on a consistent basis and perform with quality?

When you are done paying that person, what do you want to make?

That's how I would approach the situation, without any default criteria to deal with.

I don't see any other answers to you on this topic, and it's now a good month later. Assuming my answer is not in time, what did you do? Did you do something that you can share? And if my answer is within time, do you have anything further on the topic you would want to raise? I will try to sign in and check during this week.

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