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Online Customer Support Chat for a Bank

 
Author matrix0007
Member 
#1 | Posted: 21 Jul 2008 01:59 
Guyz, need assitance.... how feasible is for a bank to have a Online Customer Support Chat for its customers......

Author KarenSB
Member 
#2 | Posted: 22 Jul 2008 14:15 
Hi Matrix -

I'm sure it is quite feasible, technically. Functionality-wise, some of my questions are; who would use it, what assistance would be offered, what level of detail, and if quite detailed, how would you secure the data?

I'm trying to envision scenarios where I would use a bank chat service, and I'm drawing a blank. I currently do 95% of my banking online, and I'm happy as a clam that y'all are out here. If you're looking to bring things to the next level, I'm interested in hearing more.

KSB

Author matrix0007
Member 
#3 | Posted: 2 Aug 2008 10:57 
well...why not...

Tell me is there any bank who worked on same patern?
What are the main online services a bank should be providing?

Author touilkarima
Member 
#4 | Posted: 18 Sep 2008 08:58 
IT IS VERY HELPFUL FOR CUSTOMERS HOW CANNOT LEAVE THEIR HOUSES AND SEEKING FOR CUSTOMER SERVICE

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Online Customer Support Chat for a Bank

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