Congratulations to you for the new Job. Here's an outline of basic customer service behaviors:
Acknowledge and welcome the customer. Identify yourself as a representative of the organization, and ask if you may be of service.
Determine the needs of the customer. Ask questions to fully understand the problems, concerns, constraints and desired outcomes of the customer. Apply the basic questions of what, where, why, when, who and how.
Present a number of possible solutions to the customer's problem. If none of those choices meet the customer's needs, gather more information to broaden or narrow the search.
Ask if there is more you can do.
Whether or not you have been able to satisfy the customer's initial problem, look for ways to provide additional products or services to assure that the customer has had a good experience.
Ask if the customer is satisfied.
Whether you have been able to provide the product or service the customer wants or not, they must be satisfied that you have done your best to understand them and their needs, treated them with courtesy and respect and provided them with the best solutions available.
The customer's time is valuable. Whether they spent money in your business or not, thank them for shopping with you and welcome them back.
Yaaseen Shipping Lines
Customer Service Manager