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Just been appointed Customer Services Manager - any tips???

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Author f_odubs
#16 | Posted: 6 Aug 2009 05:20 
Hello all,
I'm also new in the group. Your contributions have been noted. I've also been appointed as a Customer care manager in a new marketing research coy; using mobile phones as against the regular pen to paper questionnaires. We manage and support fieldworkers on the field. I would like some tips on job functions and methodologies for the department cos i have to set up the department from scratch. Your help will be greatly appreciated.

Author Schottsi
#17 | Posted: 18 Aug 2009 07:09 
Read the book "You Will Be Satisfied" By Bob Tasca

Read the book "How to Win Friends and Influence People" by Dale Carnegie

put what you learn into practice.....

sit back and enjoy the ride !


Author nitin_sharma_008
#18 | Posted: 9 Sep 2009 05:53 
congrats i am into cm only and working as an Asst. manager operations


Author ayaree
#19 | Posted: 9 Sep 2009 18:54 
Schottsi, and everybody replying to the original post from May 2008 as though the question just came out - it's really gone by, unless the original person came back to read. The remainder, and why I participated in subsequent posts, is to try to say something for someone who IS reading.

What I want to take umbrage with is speaking to the topic of taking over responsibility of any group of staff as a ride to enjoy. The experience of the people performing the work would have their own ideas on how to characterize it, but they may not have the words. I don't recommend an attitude that a new manager is going to "enjoy the ride." We don't know that people want to hear their work referred to as an amusement for a new manager to roll up and down in for fun.

The new manager has got to face the new group and reckon he/she has something to learn as much as he/she might have something to offer. This is not an enjoyable process, necessarily, as there is lots of listening to be achieved. Listening is such a tough thing to do. Roller coasters and candy floss are earned.

Author kirklott
#20 | Posted: 15 Apr 2010 18:04 
Congratulations on your position.

One of the main things to consider is 'don't reinvent the wheel.' Get your hands on articles, books, videos, etc. that can help you put together a good training program, etc.

I produce training videos, and all our programs come with customer service training manuals

Best wishes.

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 Just been appointed Customer Services Manager - any tips???

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