I'm a Customer Service Manager for an Internet Service Provider. My staff consists of CSR/Tech Support and Broadband Installation Departments.
My General Manager has asked me to come up with an Incentive Plan for myself.
I've included the usual items, such as: Meeting Budgets Goals, Increasing Activations (Meet Goal), Reduce Disconnects (Meet Goal), plus an incentive for meeting all goals.
I WOULD BE INTERESTED in hearing about other Incentive Plans which is beneficial to both the manager and the company.