Just a simple attempt on my part to put on my 'ayaree-esque' big girl pants and try to get a discussion going here. Alas, it may never happen! (Well, at least the bit AFTER the big girl pants).
This situation is customer service...and management...at so many levels. Just a little blip on my 'frustration and rancor' screen, and I figured...hey, let's throw it out there and see what happens. As you saw, and as you've experienced, not a whole lot of anything happened! Oh well.
I could have rolled over and let Whale dictate our business policies and procedures. And then they would dictate until the very end, and we would always be frustrated.
I could have flexed my minnow muscles, which would have given cause to Whale to find a new minnow to replace us.
I could have foisted this off onto a worker bee, then let the chips fall where they may (i.e., throwing worker bee under the bus).
I could have had a conversation with the Whale, explained only what I was willing to let them know about the situation, and negotiated a compromise that works for all parties.
I went for throwing worker bee under the bus. He wasn't working out for us very anyway and now our office environment will be happier in the long run, so I'm ok with it.
(NOT!!!!! Just seeing if anyone is awake out there. Honestly...no one is losing a job over this, and no one got thrown under the bus)