#2 Posted: 16 Nov 2007 03:27 Edited by: glath
1. Find out what standard of service your customers need (ie., ask them), how your competitors service those needs, then deliver your service better.
2. Set up a feedback system to monitor and measure how you are doing in your customers eyes.
3. Not sure if there is a universal customer service standards, but in the USA there is the ACSI, which is the American Customer Service Index. The index measures and compares customer service in a wide range of industries.
How did you address these topics in your paper?