Accounting says "as low as possible". Realistically, I'm approved for about $1200 for 5 seats, but beyond that, we're working against the machine to get things done.
We have 3 major accounts, but only 2 are high volume.
Because we are a multifacited company, we may include the other (smaller) accounts if the system allows.
Average Response Time
Contacts per rep
Contacts per account (internal clients and external)
(Basically, as detailed as possible)
We have close to 500 scripts that are currently in use. This keeps growing as we expand our current accounts. We need something that will allow us to plug in scripts, track frequency of usage (for each script) and be easy to update on the fly.
We're also looking for the ability to assign & track inquiry numbers.
That's pretty much it in a nutshell. Any other features are just added bells & whistles.