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Customer Sevice Monitoring Process

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Shakes123
Member
#1   Posted: 17 Mar 2006 01:40
 


Hi

Could some one please help. I have been tasked to design the above mentioned process and i dont have a clue how or where to start, any ideas or processes that are currently available?

ng1968
Member
#2   Posted: 9 Apr 2006 23:56
 


please provide details which type of industry ur in , what is ur product base & clienteite

lebegbuna
Member
#3   Posted: 29 Jun 2006 05:04
 


1. Begin by developing "SMART" objects.

2. State the parametres for measuring the objectives. In other words, how do you know if and when the objectives are achieved

3. The Customer is most qualified to measure the success or otherwise of your parametres

PatrickSauve
Member
#4   Posted: 4 Jul 2006 07:48
 


Hello,

I bought a wonderful book called " The call center Monitoring and coaching guidebook" by David Lee...from The dartnell Corporation - 561-622-6520. The book will guide you to create a very good monitoring call monitoring process.

Good luck!

Patrick

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