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customer services terminology

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terryboob2000
Member
#1   Posted: 12 Oct 2010 15:48
 


plz can somebody explain to me a little bit about this context,

the concept of extra requirements becoming expected requirements overtime.
does it means, customers are buying quality products because is a good quality products and the demand is too high. i hope this is the right answer thanks.

qalady
Member
#2   Posted: 22 Oct 2010 05:10
 


It could mean that if your customer asked for an average and reliable car to get to work in and you give them a cadillac, they will expect a cadillac every time.
It is also called goldplating, giving the customer more than what they really wanted.

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