Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Customer Service Forum /

customer services terminology

Author Message
#1   Posted: 12 Oct 2010 15:48

plz can somebody explain to me a little bit about this context,

the concept of extra requirements becoming expected requirements overtime.
does it means, customers are buying quality products because is a good quality products and the demand is too high. i hope this is the right answer thanks.

#2   Posted: 22 Oct 2010 05:10

It could mean that if your customer asked for an average and reliable car to get to work in and you give them a cadillac, they will expect a cadillac every time.
It is also called goldplating, giving the customer more than what they really wanted.

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.