Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Customer Service Forum /

Customer service training program content....

Author Message
redrover
Member
#1   Posted: 17 Sep 2007 23:57
 


I am currently developing a customer service introductory training program for call centre staff. Can anyone suggest key areas you think that might need to be included?

Right Hat
Member
#2   Posted: 25 Sep 2007 04:20
 


The Golden Rule! I once read a list of 50 or so different versions of "The Golden Rule" from many different religions and cultures. Sometimes we get so caught up in "policy" and our own pet peeves that we forget to treat the customer the way we would like to be treated if we were the ones on the phone.

Wear the Right Hat!
Bill

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.