Does anyone know a good speaker who could come to Lithuania? We are organizing a two-day conference and looking for international speakers.

Another question: could you name any interesting cases in customer service field on an international level? Thanks a lot in advance!

I am an expert in customer service in the call center arena and speak at conferences all over the world - speak English only. I also have a case study on The Impact of Conflict Management Training on Customer Service Delivery - in partial fulfillment of my doctoral degree; also am an author of 4 books on the topic. Visit our site at http://www.human-technologies.com to learn more and to contact me.