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Customer Service Call Center Volume/Throughput Data for Fortune 500

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#1   Posted: 14 Aug 2013 09:19

CSM forum members,

I'm seeking data on the annual and/or monthly call volume/throughput for Fortune 500 companies, as well as those considered the best and worst in customer service. For example, the # of calls that are made monthly to Delta, American Express, Amazon, and others.

Does anyone know of a resource that would have those numbers, or actually even have those numbers on hand! If so, please email -- your help is much appreciated!


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