Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Customer Service Forum /

CS Index in professional services business.

Author Message
mironov
Member
#1   Posted: 9 Jun 2006 01:10
 


Dear All,

Please advise any resource with a good methology of measuring a custioer satisfaction index when dealing with key account in a professional services business.
I mean we do have CS survey but we want to have a general index to measure the CS.

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.