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Art of email respond delivering bad news (software)

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#1   Posted: 8 Nov 2013 13:09

Try searching for an answer for the title of this topic deem challenging and so I want to ask here.

Delivering bad news on the fact that certain issue/defect for software is already difficult enough, let alone if issue has been opened for quite some time, not long enough for client to forget, but long enough for client to be mad.

Any thoughts on how to create an email respond that can be soothing for the client? Or any tactics? Please remember software bug is the key, so no refund or no coupons are options.


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