Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Customer Service Forum /

Alternative Approach To Customer Service

Author Message
tp8181
Member
#1   Posted: 18 Sep 2006 07:07
 


Hello!
I am trying to find ways that our customer service center can take a proactive approach to helping our users. I am looking for something that catches the eye of the user and provides a service/support level that isn't normally provided to EVERY user.
I am trying to do something like when you go to a retail store and you go in looking for a certain service and/or product then walk out with amazement of what happened or what was provided. Basically a "wow" factor.
If anyone has any ideas...please share. Thank you!!

mesinb737
Member
#2   Posted: 19 Sep 2006 18:34
 


Hi,
You may start thinking as a customer. When you enter to your shop/office/what ever your business is, ask your self what exactly you need to open your mouth saying "wow !!" It will help to describe what is needed. Then survey every customer's needs/wants by making conversation a lot with them, just be patient...what ever is needed, you're the one who knows best.
Goodluck

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.