Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Customer Service Forum /

Agent's accountability

Author Message
#1   Posted: 19 Oct 2012 07:03

We are having an issue with agents not following procedure at our service center. We are trying to find a way to make the agents more accountable for their. We don't want to implement a system to punish or police the agents but are rather looking for a way to make them realize how important it is to follow the procedures in place.

Does anyone have any ideas on how to make agents accountable for their work?

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.