e-magazine for Customer Service Professionals
About CSM
.
Newsletter
.
Site map
.
Contact us
Home
News
Articles
Topics
Forum
Facts & Figures
Opinion
Jobs & Careers
Events
Bookstore
Education
Awards
In The Spotlight
Technology
Resource Directory
Take a Break
Forums
Sign Up
Reply
Search
Statistics
F.A.Q.
CSM Community
/
Customer Service Forum
/
How to introduce customer service & SLAs?
Author
Message
johnny458
Member
#
Posted: 16 Feb 2013 03:13
Reply
We all know that great customer service results in great customer experience that will make them come back for more. Of course, that will mean more business and more profits for the company. However, how do you introduce the very concept of customer service in an environment where folks still think in terms of 'it's
their
problem - not ours" ? What might be the challenges one might face while trying to provide excellent customer service in an environment where that concept does not even exist? And how to overcome those challenges? Any thoughts?
Your answer
»
Username
»
Password
Only registered users can post here. Enter your login/password correctly before posting a message, or
register
first.
Customer Service Forum
Who's Who
© Customer Service Manager (CSM) 2004-2013.
