Customer Service Manager Forum / Customer Service Forum /

What's the difference of CSM and CRM

Author Message
#1   Posted: 5 Sep 2012 08:30

We often combine CSM and CRM, however they are totally different. Recently, I had a discussion with a class to hear their views on these two areas and why they are totally different.

Would any of our gurus like to provide their comments for the group?

Your answer 

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.