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What's the difference of CSM and CRM

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drkbronze2
Member 		#1   Posted: 5 Sep 2012 08:30
 

We often combine CSM and CRM, however they are totally different. Recently, I had a discussion with a class to hear their views on these two areas and why they are totally different.

Would any of our gurus like to provide their comments for the group?
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