CSM Website

The Forum for Customer Service Managers & Professionals
 | Forum Start | Register | Search | Statistics | F.A.Q. |
Who's Who Customer Service Manager Forum / Who's Who /  

So , you think you know Customer Service ?

Author kenspinelli
#1 | Posted: 8 Jan 2009 09:47 
Well , so do I . With over 20 years experience managing a variety of service organizations , I believe I can provide valuable input and I hope to exchange ideas / best practices with all members . This is a great concept !

Lets Go G-men !

Ken Spinelli
New Jersey

Author KarenSB
#2 | Posted: 9 Jan 2009 09:45 
G-Men? G-Women? G-Folks!

Nice to have you here, Ken. I've only got about a gazillion answers to your software update question, which is why I've not responded to it yet. (smile)

With the proprietaries I've worked with, it has always been one of those "It depends" things:
-breadth, depth of problem being fixed
-how widespread
-what else is being rolled out with the fix
-what anticipated reactions are

This probably doesn't help much, but I don't know that I can be more specific without knowing more about where you're at.


Who's Who Customer Service Manager Forum / Who's Who /
 So , you think you know Customer Service ?

Your Reply Click this icon to move up to the quoted message


Only registered users are allowed to post here. Please, enter your username/password details upon posting a message, or register first.