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Service Design & Innovation

Author Message
aidan
Member
#1   Posted: 13 Jul 2010 04:46
 


Hi,

Just joined this forum and hoping to talk about how services and service strategies can be designed better to improve profitability and to delight employees and customers.

Looking forward to lots of discussion,
Aidan
aidan@servitize.com
http://www.servitize.com

gmmonto
Member
#2   Posted: 15 Jul 2010 16:15
 


Hi Aiden,

Service is Sales and Sales is Service, you can not have one without the other. I have had tremendous success in working hard at serving and developing my team and they in turn work hard to serve our customers. This results in profitablility for our customers, my team members and our Company. Be passionate and enthusiastic about everything you do, particularly about your team! Expect results.
Good Luck.

shettimaa
Member
#3   Posted: 20 Jul 2010 07:21
 


hi,
remember,customer may forget what you said but they 'll never forget how you made them feel.

shettima.baba@zenithbank.com

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