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Customer Service Manager Forum / Who's Who /


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#1   Posted: 10 Jul 2011 07:09

Hello, my name is Tammy Almanza. I have been in the REAL CS for over 33 yrs. This is my calling. I am proud to be in CS not sales. I have been training people in CS for more than 20 yrs. My philosophy is "Insanity" by Albert Einstein. I am proud to say that my expertise is 100% different than everyone else. I have the most customer retention than any other CS training that is out there. I am the best.

#2   Posted: 13 Oct 2011 13:03

I love how confident you are! That is the best when you strive to be the best! Alas, there are more of us out there!

I have to ask, what is your most memorable call/email from a customer?

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