Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Who's Who /

New Member Canada

Author Message
#1   Posted: 4 Sep 2009 06:44   Edited by: EleanorMPM


I am new to this forum. I teach a variety of management courses including Customer Service. It is a topic that I am extremely passionate about because there is nothing that turns me off a business more than poor customer service.

I have started a blog on the topic and am mentioning businesses that provide excellent customer service. I would appreciate any helpful comments. Blog address can be found at


#2   Posted: 23 Sep 2009 11:48

Hi Eleanor,
Fed Ex's company motto is People, Performance, Profit, and it shows in their Fed Ex one call customer service. I am amazed down to the voice quality of their different employees how polished and professional they are. Simply outstanding, and something I am striving for in our customer service department.
Hope you will have an opportunity to check that out ...

Sandie McCann
Robert Kaufman Company
Los Angeles, CA

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.