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New Book - The Way You Make Me Feel

Author Message
dsimon
Member
#1   Posted: 15 May 2011 21:01   Edited by: dsimon
 


I have been in a customer support role for many years and wanted to share some of my experiences and the lessons learned. Here is a summary of the book ...

The Way You Make Me Feel
Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in every-day situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.

Please check it out at donnovansimon.net or at www.iuniverse.com[url=http://www.iuniverse.com/Bookstore/BookDetail.as px?BookId=SKU-00046243 9][/url]

Your feedback would be appreciated. Happy reading

bfleeson
Member
#2   Posted: 19 May 2011 08:40
 


There seems to be an error in the link.
It should be :
http://www.iuniverse.com/Bookstore/BookDetail.aspx?BookId=SKU-00046243 9

dsimon
Member
#3   Posted: 7 Jun 2011 07:58
 


Sorry ... let's try again http://www.iuniverse.com/Bookstore/BookDetail.aspx?Book=340969

If not please check my site ... donnovansimon.net

glath
Member
#4   Posted: 7 Jun 2011 08:53
 


dsimon, are you saying you want us to buy your book, then give you feedback? How about free copies/downloads in return for feedback. Seems fair!

George

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