CSM Website


The Forum for Customer Service Managers & Professionals
 | Forum Start | Register | Search | Statistics | F.A.Q. |
Who's Who Customer Service Manager Forum / Who's Who /  
 

IT Customer Service Business Plan Ideas?

 
Author Rachel123
Member 
#1 | Posted: 12 Feb 2009 05:20 
Has anyone got any examples or ideas they could share with me regarding how to write a business plan for an IT Support Team who are at the same time the customer service department. Rather than doing annual objectives this year we have been asked to do a business plan and I'm lost where to start.
Thanks

Author Better Rentals
Member 
#2 | Posted: 18 Feb 2009 20:15 
Just a wild thought....Have you tried to Google the information...see if you can get a chart already made up to guide you through the process...just try "IT support team business plan" maybe you can pick information from different sites?

Good Luck !!

Author KarenSB
Member 
#3 | Posted: 26 Feb 2009 05:56 
My first thought: a business plan instead of goals and objectives? Crazy.

My second thought: a business plan instead of measuring competence? Nuts.

My final thought: hey, these are crazy times that call for crazy measures, and maybe the result will be a new, cool business model.

Good luck!

Who's Who Customer Service Manager Forum / Who's Who /
 IT Customer Service Business Plan Ideas?

Your Reply Click this icon to move up to the quoted message

 

 ?
Only registered users are allowed to post here. Please, enter your username/password details upon posting a message, or register first.

 

 
 ⇑