#1 Posted: 5 Jun 2006 01:38
I'm Erwin from the Netherlands. I've been a customer service enthusiast for years, feeling that a deep customer focus is by far the most effective USP.
Together with my wife Marjan, we're also the owner of a website on good customer service, called Customer Service Point. Maybe you can learn something there!
Anyway, I'm looking forward to participate and learn here.