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Hi.. I am heading Contact Experiece (5 States) for a Telecom Co. in India

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#1   Posted: 6 Jul 2010 05:46

Hey, its nice to be here and see many like minded people. I am into customer services since about more than 13 years now. I was with Banking Industry and now with Telecom Industry for more than 8 years. I am heading Call Centre for 5 States in India for a Telecom Major here. While we have outsourced the Call Centre Operations to the BPO, I am completely responsible for Customer Experience at the Call Centre. Every call is important for us and we consider Complaint as a Gift.

I am really looking forward for some tips and discussions on Improving the Customer Experience at the Call Centre especially when u are dealing with low value mobile customer. .. Great feeling to be here.. lets discuss

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