Hi all, I'm James Rattenbury Service Manager for Quicksilva over in the UK. Been an Service Manager / Service Delivery Manager for about four years now (previously with Hewlett Packard CDS). Starting up a 24/7 Service Delivery Team (1st and 2nd line technical support desk) from scratch and trying to keep it inline with our company's funky, cool work environment and attitudes...

Hello to all in the CSM world