#1 Posted: 5 Sep 2007 01:59
How are you?
I am Suman from Dhaka, Bangladesh. I work in Grameenphone Ltd.
My job is to maintain & monitor Operations standard of Grameenphone Centers located in Dhaka. Grameenphone Centers (GPC) are one stop solution for a customer for all of his/her mobile related needs. There are 34 centers in Dhaka Region. I , along with my team, monitor customer service, complaints, POS Material, Reporting, Cleaning, Inventory & Admin issues of each & every center. Also perform Training Need Analysis for the respective center employees.
I would like to share knowledge of operations standard of chain shops like GPC with all of you.
S. M. Waliur Rahman