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Customer Service Manager Forum / Who's Who /

Hello from Chicago!

Author Message
66redsky
Member
#1   Posted: 2 Nov 2010 11:32
 


Hi Everybody!

My name is Steve Guptill and I manage Customer Service for a major automotive care company in the Chicago land area.

Are there any organzations or events in our field that discuss best practices and theories?

jerryk
Member
#2   Posted: 2 Nov 2010 11:57
 


Hi Steve, just wanted to say it's great to see you here. I work as a CSM in the chemical industry and look forward to some interesting discussions..

Not sure of any events/organizations in the automotive field right now but hopefully someone around here can help:)

Jerry

66redsky
Member
#3   Posted: 2 Nov 2010 12:10
 


Thanks Jerry!

I am not necessarily looking for automotive, but more in the Customer Service area. Our customers include: big box retail, automotive chains, distributors, grocery, and even ma & pa's. All have differing customer requirements and expectations, so I am looking for new and fresh ideas to invigorate my team, as well as raising our satisfaction level up a notch or two!

Steve

jerryk
Member
#4   Posted: 2 Nov 2010 15:08
 


That's a diverse customer base you've got there:) Hope I can contribute ideas in some way:)

Jerry

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