CSM Website


The Forum for Customer Service Managers & Professionals
 | Forum Start | Register | Search | Statistics | F.A.Q. |
Who's Who Customer Service Manager Forum / Who's Who /  
 

Hello from Chicago!

 
Author 66redsky
Member 
#1 | Posted: 2 Nov 2010 11:32 
Hi Everybody!

My name is Steve Guptill and I manage Customer Service for a major automotive care company in the Chicago land area.

Are there any organzations or events in our field that discuss best practices and theories?

Author jerryk
Member 
#2 | Posted: 2 Nov 2010 11:57 
Hi Steve, just wanted to say it's great to see you here. I work as a CSM in the chemical industry and look forward to some interesting discussions..

Not sure of any events/organizations in the automotive field right now but hopefully someone around here can help:)

Jerry

Author 66redsky
Member 
#3 | Posted: 2 Nov 2010 12:10 
Thanks Jerry!

I am not necessarily looking for automotive, but more in the Customer Service area. Our customers include: big box retail, automotive chains, distributors, grocery, and even ma & pa's. All have differing customer requirements and expectations, so I am looking for new and fresh ideas to invigorate my team, as well as raising our satisfaction level up a notch or two!

Steve

Author jerryk
Member 
#4 | Posted: 2 Nov 2010 15:08 
That's a diverse customer base you've got there:) Hope I can contribute ideas in some way:)

Jerry

Who's Who Customer Service Manager Forum / Who's Who /
 Hello from Chicago!

Your Reply Click this icon to move up to the quoted message

 

 ?
Only registered users are allowed to post here. Please, enter your username/password details upon posting a message, or register first.

 

 
 ⇑