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Greetings from Myanmar

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#1   Posted: 10 Dec 2007 19:08

Hello Calleauges,

I am from Myanmar and my position is customer relationship representative at Customer Care Center. In our center, I am only one person responsible for Customer service. I receive customers inquiries, request, complaint and provide feedback to the customers with reliable reasons and get satisfaction. I also do monthly survey for customer satisfaction for pharmacutical and consumer goods division. Because our main source is the distribution services and also do marketing,selling.

#2   Posted: 10 Dec 2007 19:34

Hi members,

I was very excited to find that web site and I can share problems and get solutions from members.

I am doing customer satisfaction survey for pharcutical and consumer goods divisions.
I would like to discuss about feedback procedure.
- I always provide feedback to the customer who complaint or other comments upon our services from satisfaction survey. Also answer to invalid request or complaint with reasonable answer. (Is it need to do or not, please advice my operation and if your country who do that survey and how to process and end this process by how)
- This is my problems to face monthly and give your suggestion upon my operation.

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