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Customer Services for Internet Marketing

Author Message
Ruth12
Member
#1   Posted: 12 Nov 2007 03:20
 


Hi

I would like to hear from anyone with experience in the Web Marketing industry.
I am looking for ideas for training and development for our customer service department. We are key on customer retension and maintaining our good reputation through level of service and customer care.

look forward to your replies

amber9904
Member
#2   Posted: 13 Nov 2007 06:56
 


Ruth12,
I work in the email/web marketing industry.
What kind of ideas are you looking for? Are you looking for tools? Training methodologies?
Thanks!
Amber9904

Ruth12
Member
#3   Posted: 13 Nov 2007 08:44
 


Hi Amber

Thanks for your reply. Any info on customer service tools, general processes and training for the industry. Any ideas on new or methods already used would be great - Thanks

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