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Customer Service Manager Forum / Who's Who /

Customer Service is FUN!

Author Message
bobct
Member
#1   Posted: 11 May 2008 06:48
 


I have been in the customer service world for many years. I have a book published "Quality Customer Service starts inside your Business" and I write columns for a newspaper trade publication. I am interested in the philosophy of customer service and using it to effectively train. It is a more effective method than "This is what you do....". I would like to share concepts and philosophies. Thank you. Bob

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