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Customer Service Manager Forum / Who's Who /

Automotive Customer Care Executive with Car manufacturer.

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autojain
Member
#1   Posted: 28 Aug 2006 07:27
 


Please could you guide me with the attitude and approach required for a Customer Care Executive especially dealing with a) Ladies and b) Laymen.

bukolakemi
Member
#2   Posted: 29 Aug 2006 05:18   Edited by: bukolakemi
 


Hi Autojain,

To keep it brief - the attitude and approach that you take towards all your customers - should be the same across the vairious customer types i.e - All customrs should be trieated fairly and with respect.

Obviously - things such as sexist comments etc would be unacceptable to anyone - men or women - but if you are treating them all the same - the approach would be consistent and there should be no issues.


Kind Regards
Bukola

Service without Compromise

KarenSB
Member
#3   Posted: 29 Aug 2006 16:34
 


Hi Autojain,

I agree with Bukola, and also have a suggestion. Some time ago I attended an atuomotive workshop and had the opportunity to watch a Terry Greenhut video. I'd highly recommend it.

My favorite take-away from him: Treat customers as though they were guests in your own home.

And, FWIW, I don't know anyone of my gender who reacts well to "ladies." (But even after 30 years, I still don't react well to "Ma'am.")

Best wishes,
Karen

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