#3 Posted: 29 Aug 2006 16:34
I agree with Bukola, and also have a suggestion. Some time ago I attended an atuomotive workshop and had the opportunity to watch a Terry Greenhut video. I'd highly recommend it.
My favorite take-away from him: Treat customers as though they were guests in your own home.
And, FWIW, I don't know anyone of my gender who reacts well to "ladies." (But even after 30 years, I still don't react well to "Ma'am.")