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Telephone Customer Service

7 Ways to Handle Customer Complaints Over the Phone

Top Ten Telephone Basics

20 Business Telephone Etiquette Tips

Outshine the Competition with Telephone Customer Service

Winning Customers Over the Telephone

Don’t Leave Me Hanging On The Telephone

Telephone Customer Service

The Voice of Customer Service: The Sweet Sound of Telephone Support

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Latest Articles

  • Direct Messaging in Salesforce – the Path to Seamless Business Communication
  • Getting Smart About Omnichannel
  • A 5-Step Checklist for Mastering Enterprise AI
  • 10 Tips to Help You Manage Remote Customer Service Agents
  • How to Deliver a Positive Customer Experience Strategy

Customer Service News

  • CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
  • Calabrio ONE Now Available via Twilio Flex Ecosystem
  • 2021 Predictions on the Future of Voice Technology
  • 2021: The High Street Lives on 
  • Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies

Knowledge Base

  • The Top Benefits of Online Shopping
  • Online Reviews as the Lifeblood of Brand Loyalty
  • 4 Technologies Improving Retail Operational Efficiency
  • Why Customers’ Loyalty Is Important for a Business
  • How to Ensure the Rights of Your Customers Are Protected

Manager’s Toolbox

  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient
  • Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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