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Internal Customers

Deliver Better Customer Service by Breaking Down Internal Barriers

Ten Strategies for Building Strong Internal Customer Relationships

How Well Do You Treat Your Internal Customers?

How to Handle Irate Internal Customers

How to Provide Internal Customer Service Excellence

Providing Professional Internal Customer Service

The Importance of Internal Customers

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Customer Service and Experience 2020
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Latest Articles

  • Direct Messaging in Salesforce – the Path to Seamless Business Communication
  • Getting Smart About Omnichannel
  • A 5-Step Checklist for Mastering Enterprise AI
  • 10 Tips to Help You Manage Remote Customer Service Agents
  • How to Deliver a Positive Customer Experience Strategy

Customer Service News

  • Pandemic Lockdown Has Accelerated Interest in CRM Systems
  • CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
  • Calabrio ONE Now Available via Twilio Flex Ecosystem
  • 2021 Predictions on the Future of Voice Technology
  • 2021: The High Street Lives on 

Knowledge Base

  • 7 Practical Ways to Improve Your Online Customer Service Easily
  • 7 Marketing Courses Every Business Student Should Take
  • Making Your Brand More Memorable (for All the Right Reasons)
  • A Small Business Guide to Protecting Customer Data and Information
  • The Top Benefits of Online Shopping

Manager’s Toolbox

  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient
  • Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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