Awards

How Does Singapore Airlines Fly So High?

Latest Articles

How to Stay Close to Customers While Working From Home
Give Them the Tools to Do the Job
Turn Customers Into Fans With Help From a CX Rockstar
Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre
What Came First COVID-19 or Poor Customer Service?

Customer Service News

Localz Close £2M Funding Round to Support Business Post-COVID
PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards
Belgian CX Specialist Premium Plus Opens Office in the UK
Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded
Free Webinar: Meeting Consumer Demands for Frictionless Support

Knowledge Base

How to Keep Your Employees Satisfied and Avoid a Strike
How to Use Customer Service to Strengthen Your Customer Community
5 Ways To Boost The Lifetime Value Of Your Customers
How Major Companies Have Migrated to a Work-at-Home Model
How Fleet Tracking Device Improves Customer Service

Manager’s Toolbox

50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient
Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Free Webinar: Meeting Consumer Demands for Frictionless Support
20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?