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Awards

How Does Singapore Airlines Fly So High?

Customer Service and Experience 2020




Latest Articles

  • Bridging the Engagement Capacity Gap
  • The Relationship Between GigCX and Customer Lifetime Value
  • 7 Ways to Provide Perfect Customer Service in the Home Improvement Industry
  • How to Make an Exceptional First Impression
  • Six Communication Tips for More Happy Customers

Customer Service News

  • MetTel Employees Win Stevie Awards for Customer Service Professional of the Year
  • Calabrio Charts Record Year-on-Year UK Growth as Demand for Cloud Technology Soars During Lockdown
  • EDF Selects BigChange to Support Energy Solutions Delivery
  • Dixa Acquires Elevio – Focused on Helping Brands Improve the Quality of Customer Support
  • Reputation Welcomes Dave Mingle as Vice President of Customer Experience

Knowledge Base

  • Looking for Extra Income? 5 Hobbies That Can Make You Money
  • 7 Ways to Provide Online Sports Betting Customer Service
  • How to Create a Successful Business Website
  • 4 Ways to Create a Better Online Customer Service Experience
  • The Important Role of Customer Service in Financial Products
  • Angular: A Great Choice for Various Types of Business Solutions

Manager’s Toolbox

  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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