Awards

How Does Singapore Airlines Fly So High?

Latest Articles

10 Practical Tips to Build an Actionable Customer Journey Map
What Exactly Is a VPN and Why Should I Use One?
10 Tips to Gain Customer Loyalty for Your Ecommerce Business
How Can Financial Firms Learn to Be Loved?
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

Customer Service News

Connect Assist Launch First Sign Contact Centre Service
Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market
British Horse Society Charity Selects PCI Pal to Manage Secure Payments
Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution
Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

Knowledge Base

5 Things To Do Before Hiring a Customer Service Supervisor
Increase The ROI On Your Marketing Campaign With These Six Tips
What Is the Best Way to Find a New Client?
What Will Buying a Car Look Like for Customers in 2021?
4 of the Smartest Ways to Use a Business Loan
Learning Management Systems: The Key To Retaining Employees

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?