Awards

How Does Singapore Airlines Fly So High?

Latest Articles

Bridging the Engagement Capacity Gap
The Relationship Between GigCX and Customer Lifetime Value
7 Ways to Provide Perfect Customer Service in the Home Improvement Industry
How to Make an Exceptional First Impression
Six Communication Tips for More Happy Customers

Customer Service News

MetTel Employees Win Stevie Awards for Customer Service Professional of the Year
Calabrio Charts Record Year-on-Year UK Growth as Demand for Cloud Technology Soars During Lockdown
EDF Selects BigChange to Support Energy Solutions Delivery
Dixa Acquires Elevio – Focused on Helping Brands Improve the Quality of Customer Support
Reputation Welcomes Dave Mingle as Vice President of Customer Experience

Knowledge Base

Looking for Extra Income? 5 Hobbies That Can Make You Money
7 Ways to Provide Online Sports Betting Customer Service
How to Create a Successful Business Website
4 Ways to Create a Better Online Customer Service Experience
The Important Role of Customer Service in Financial Products
Angular: A Great Choice for Various Types of Business Solutions

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?