Here are some key ingredients for successfully managing the customer experience.

Top tips to help you provide the kind of excellent service that your customers truly deserve.

Can you step up to the mark and become your customer’s hero?

Dealing with irate customers is one of the most pressure-packed experiences you will encounter at work. Here are some ways to handle the most difficult clients.

A new study highlights the contrasting responses of consumers in the US and UK.

Employee empowerment is defined as allowing employees to make fast decisions—on the spot—in favor of the customer.

It’s a business no-brainer that happy employees make happy customers. But how do you get happy employees that deliver the best possible customer service?

The LAAF model is an effective, easy-to-follow, step-by-step approach to dealing with customer complaints.

As anyone who has worked in customer service can tell you, a customer service job can be highly stressful. If this stress gets out of hand it can have many negative effects.

A customer should receive the same level of service no matter who is the individual service provider.

Is really most of the money and time companies spend on training wasted?

There’s one thing that customers delight in and that’s being provided with service in a timely manner.

Neil Penny outlines some practical advice for a successful approach to boosting your customer service programs using gamification.

Steve Attwell predicts that the software vendors that provide high quality human contact will prosper most.

I think we can all agree that customer loyalty is essential for a successful business.

Here are three important tasks that will help new hires be successful.

Errol Allen identifies and addresses issues which contribute to customer unhappiness.

Customer loyalty is about ensuring a customer will come back to your business the next time, every time.