Customer Satisfaction: What Yardstick Do You Choose?

When considering your performance, consider the yardsticks of your customers.

Can’t see the wood for the trees? Learn how to identify and develop key customer messages.

Your organization is like an engine – and you are the switch that can ignite excellence.

How to consistently deliver a truly awesome customer experience each and every day.

Do You Use Customer Satisfaction Surveys?

Ideas and research for making the most of customer satisfaction surveys.

Developing outstanding customer service is doable for any size business – so why is it not happening? Find out in this article.

A customer retention strategy is important for any business. Here are some key points to consider.

Customer Loyalty Is the Key Measurement for Success

Are you missing the one figure that never shows up on financial reports: loyal customers? Learn how to address this key performance measurement.

Defog the Mirror of Customer Satisfaction

Are you using Alice in Wonderland’s mirror to look at your company’s customer service?

Do you need to turn around your customer service fast? Here are 5 simple steps that you will help make a difference right away.

Is Your CRM System Doomed to Fail?

Make your CRM implementation a success by first defining these essential rules of use.

Listening to customer complaints is an important part of every manager’s job. But let’s not forget our employees’ complaints too.

How do we support and motivate our customer service team to give outstanding customer service? The following are five secrets to motivate your customer service team to give exceptional customer service.

Turning Customer Service Inside Out

Focusing on your internal customers is just as important as focusing on your external ones. Learn more in this article.

Customer Service Policy Geared for Excellence

An excellent customer service policy is important for any organization. This article explains why and provides some key points to get you started.

Conducting Business with Kindness

Instead of introducing a new concept when it comes to customer service, it’s time to re-introduce an old twist – kindness.

25 Ways to Keep Customers for Life

In today’s fast-changing and competitive environment, excellent customer service is essential for success. Here’s how to keep your customers – for life!

Should I Have My Company Mystery Shopped?

Discover what will help guarantee a successful mystery shopping program.

Five customer service practices that will positively impact your bottom line.