Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha..

5 Ways Artificial Intelligence Revolutionizes Customer Service thumbnail

As a vital component in today’s marketplace, learn how AI harnesses the power to revolutionize the customer experience..

Top 12 Retailers for Customer Service

Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service..

We have now entered the third phase of digital evolution, and it is changing the behaviour and expectations of customers, fast..

Consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many [...]

Favorite Customer Service Providers of the Year Announced

Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced..

Do You Really Provide Great Customer Service?

Do You Really Provide Great Customer Service? thumbnail

Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..

The Customer and the Rose: A Valentine’s Day Story

The Customer and the Rose: A Valentine’s Day Story thumbnail

Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..

5 Ways to Listen to Your Customer and Increase Customer Loyalty thumbnail

Not listening could be driving your customers away. Listen well and you’ll not only keep them, you’ll increase sales and customer loyalty..

Why Choose a True Live Chat Solution?

Why Choose a True Live Chat Solution? thumbnail

You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..

When Sorry Isn’t Enough

When Sorry Isn’t Enough thumbnail

A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..

The 8 Wastes of Customer Service

The 8 Wastes of Customer Service thumbnail

Here are 8 wastes of customer service—inspired by the Toyota Lean Manufacturing system as used by today’s process experts..

Customer Service Means Taking the HEAT

Customer Service Means Taking the HEAT thumbnail

Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..

The End of Customer Service as We Know It

Aspect Software’s Consumer Experience Index Survey shows self-service and AI are redefining how consumers view customer service..

Dunkin’ Donuts can now boast an impressive dozen in customer loyalty for the 12th consecutive year..

Top U.S. and Canadian car dealers are recognized for high marks in online customer reviews.

Ascensos, the Scottish-based contact centre management specialist, has presented Glasgow Children’s Hospital Charity (GCHC) with a cheque for £17,500 after a fantastic fundraising effort. Each member of the 1,000 strong Ascensos team, across its sites in Motherwell and Clydebank, played a part in raising money for the charity throughout 2017. The team beat its own [...]

Bolstra has announced the results of a recent survey, “2018 Customer Success Team Maturity”. The survey includes findings from a sample of customer success teams across industries about their current states. Most notably, of customer success teams surveyed, more than 60 percent of respondents said they wouldn’t know about a critical customer issue until days [...]

Nominations Open for Customer Experience Vendor Awards

Temkin Group has announced that it is accepting nominations for its sixth annual Customer Experience Vendor Excellence (CxVE) Awards. The CxVE Awards recognizes companies—including consultants and technology vendors—that provide products and services that help companies improve the customer experience they deliver. Nominations are accepted from anywhere in the world. Temkin Group will accept nominations for [...]