21 Customer Service Do’s and Don’ts

21 Customer Service Do’s and Don’ts thumbnail

To excel in customer service, it’s essential to understand what works and what doesn’t. Here’s a list of 21 customer service do’s and don’ts that can transform your interactions and create memorable experiences..

Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service thumbnail

Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an award-winning AI-powered, real-time translation solution..

Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 thumbnail

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial..

Transforming the Customer Experience with 3D Furniture Configuration Tools thumbnail

One of the greatest impacts of 3D configurators is the enhanced customer journey. With 3D configuration technology, users can now experience furniture digitally as if they were examining it in person..

Wordwatch to Host Webinar on Addressing Risks in Compliance Archiving and Records Management thumbnail

Wordwatch is hosting a webinar on 20 November to discuss the critical findings from its latest whitepaper, The Cost of Doing Nothing: The Risks and Solutions for Compliance Archiving and Records..

Love Them or Loathe Them, Self-Checkouts Are Here to Stay thumbnail

Customers in the town of Chippenham, UK are upset over the increased number of self-service checkouts at a local Sainsbury’s leading to long queues. He we look at some of the pros and cons of self-checkouts..

Walmart Optimizes Customer Experience With AI and Automation thumbnail

Walmart is leveraging artificial intelligence (AI), generative AI (genAI), augmented reality (AR), and immersive commerce to create personalized interactions across its physical and digital platforms..

Teradata’s Vantage CX Aims to Revolutionize Customer Complaint Resolution thumbnail

Teradata’s Vantage CX is purpose-built to enrich your customer interactions by harnessing the power of AI to efficiently handle customer complaints. Its unique feature is the customer complaint analyzer..

World Mental Health Day 2024 Calls on Businesses to Take Action thumbnail

Today, World Mental Health Day, England’s leading first aid charity St John Ambulance is joining global calls for organisations to prioritize mental health first aid in the workplace..

The Power of Word of Mouth (WOM) in Business Growth

The Power of Word of Mouth (WOM) in Business Growth thumbnail

The impact of Word of Mouth (WOM) on business cannot be underestimated. Traditional marketing methods still hold value, but the influence of an authentic customer recommendation is unparalleled..

Customer Service Week: 10 Ways to Show Appreciation to Your Team thumbnail

For one week a year, the spotlight shines on the people who make a difference behind the scenes: customer service professionals. Here are ten inventive ways to celebrate the people who matter most..

The Talk Awards Honors Businesses for Outstanding Customer Service thumbnail

Three businesses have been honored by The Talk Awards for their exceptional customer service and satisfaction. The awards are focused on customer satisfaction ratings and aim to provide consumers with a fair overview..

Customer Service Week: Britam’s Commitment to Service Exellence thumbnail

Britam initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. The week-long celebration, themed Above and Beyond, aims to recognize the exceptional efforts..

Eight Effective Ways to Boost Customer Satisfaction

Eight Effective Ways to Boost Customer Satisfaction thumbnail

Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention..

National Customer Service Week: Leading the Way to Effective Service thumbnail

National Customer Service Week is an opportunity to talk about service in all its forms, and today’s theme is Effective Service Leadership. Effective leadership plays a crucial role in quality management..

Solving Job Search Challenges on Professional Networking Sites with AI thumbnail

Discover how AI tools transform job searching on professional networking sites like LinkedIn. Learn about common job search challenges and how the latest platforms can help you find and apply to jobs faster..

National Customer Service Week: Tech Leaders Discuss Revolutionising Customer Service With CX thumbnail

National Customer Service Week is a time to reflect on the impact that advanced technology is having in the customer service space – including the shift from traditional customer service to elevated customer experiences..

Enhancements in AI Translation: A Year of Significant Developments thumbnail

In an effort to evaluate customer satisfaction and perception of AI and machine translation technologies, Lokalise undertook a comparative study of feedback from 2023 and 2024. Their findings indicate strides..

Customer Service in Eyewear eCommerce: Strategies that Enrich the Digital Buyer’s Journey thumbnail

Customer service is an essential cornerstone that’s bolstered the success of the UK’s eyewear eCommerce industry. These three strategies illustrate how various online retailers have been able to keep customers happy..