Firstsource Solutions has partnered with Sanas, a provider of real-time speech understanding technology, to enhance customer conversations using AI. The platform aims to eliminate language barriers..

A poor customer support experience can lead to frustrated clients, negative reviews, and even loss of revenue. This is where the right help desk software steps in to save the day. The best help desk tools cultivate loyalty..

Bulb Technologies, Geomant, and Buzzeasy have jointly launched GRAIA, a unique Agentic CCaaS and Agentic AI platform. GRAIA is distinguished as the sole Agentic CX platform with fully owned CCaaS IP..

Facebook Messenger offers businesses a dynamic, efficient way to connect with their customers, making it a vital tool in today’s fast-paced, digital-first world. A staggering 1 billion people use Facebook Messenger..

Allina Health has introduced “Alli,” an AI agent powered by SoundHound AI’s Amelia conversational AI platform to streamline patient access and enhance customer service. Alli operates within Allina Health’s CX center..

Here, we’ll describe some effective ways to say “thank you for your patience” with sincerity and context, helping you support customer satisfaction and loyalty, even in challenging situations..

Salesforce is set to acquire Informatica, an AI-powered cloud data management company, in an $8 billion equity deal. The acquisition is aimed at enhancing Salesforce’s data infrastructure and agentic AI..

The Ministry of Industry and Commerce’s Metal Testing Center in Bahrain was honored with a prestigious Golden Shield under the government’s ‘Taqyeem 5’ service evaluation initiative..

Effective quality monitoring is essential to running a successful call center. For call center managers and professionals maintaining high standards ensures customer satisfactio and strengthens team performance..

ENTOUCH has been awarded the Customer Service Award by the Business Intelligence Group for its excellence in energy management solutions and smart building technology..

Bright Pattern and OmniSphere360 have announced a partnership to combine AI-powered contact center software with unified communication solutions. The partnership aims to provide AI-enhanced customer journeys..

New India Assurance Co. Ltd., Oman, has been honored with the Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025..

Choosing the right customer service software is tricky. This is an important software for the business to improve customer engagement. Choosing the appropriate one determines how effectively the service will be..

This article explores proven frameworks to deliver personalized customer experiences at scale without sacrificing efficiency or security. From strategic CRM use to secure remote access tools like VPNs..

To keep customers and turn them into loyal clients, lenders need to focus not only on loan terms but also on the quality of their support. In this article, we’ll share five practical strategies to build trust..

While providing outstanding service is vital, sometimes a little extra gesture, like a thoughtful thank you note, can take a customer’s experience from good to unforgettable..

Customer service and cyber security are no longer separate concerns. Businesses must ensure their frontline service teams not only deliver excellent customer experiences but also act as guardians of sensitive data..

A single, memorable interaction with a company’s customer service can transform a first-time buyer into a long-term, loyal customer. In this article we explore how customer service shapes consumer behavior..