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by Ian Miller

Latest Articles

How Digital Distribution Transforms Customer Experience in the Music Industry
Driving Digital Engagement: The Impact of CX Software on Customer Interactions
How Data-Driven Customer Support Can Increase Nonprofit Donations
What is CPaaS?
How to Keep High-Maintenance Customers Happy

Customer Service News

Sabio Group Launches New WFM e-book to Optimise Today’s Contact Centre Workforce
Delivering Exceptional Experiences In The Real World
DSSL Rolls-Out BigChange Mobile Field Service Management System
Demand for Mental Health Support Surges – What Can Employers Do?
Sabio Group’s New E-Book Redefines the Role of CRM in Customer Experience Transformation

Knowledge Base

Empowering Customer Service: How to Boost the Effectiveness of Your Team?
Reasons Why Summer School is Beneficial for Students
How Generative AI is Changing the Online Gaming Landscape
Intranet Platforms vs. Enterprise Social Networks: What’s the Difference?
Navigating the Future of Customer Service in Online Gambling

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Dealing with Customer Complaints – B.L.A.S.T.
23 Essential Customer Service Skills
Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
101 Inspirational Customer Service Quotes
Customer Service Facts