"Fresh graduate and in need of information to enhance your work performance?"
very cool !
The first thing i recommend to anyone i train is read the book "How to Win Friends and Influence People" by Dale Carnegie.
great book and even though it's old ( written over 70 years ago?)
it's still relevant and applicable in today's environment.
I envy people who are reading it for the first time.... so much of the success you see in the world of customer service came from that book
Hope you enjoy it !