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Author Lynndaniel
#1 | Posted: 26 May 2009 07:58 
I am new to CSM. My firm provides customer satisfaction measurement services to b-to-b companies. I wish to network with other managers (no sales effort) to share best practices.

Author KarenSB
#2 | Posted: 3 Jun 2009 07:45 
Hi Lynn,


'customer satisfaction measurement' services....so....you're a survey queen? (Sorry, assuming Lynn is the fairer gender!)

I used to be a survey queen...LOVED it! Wasn't in satisfaction, but rather, individual and organizational development. I love the process, analyzing results, factoring norms, etc.


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