It would be great if you could discuss how you manage customer loyalty in your company - especially at this time when the markets are going through so much of turmoil. I remember seeing articles in the news that a few hundred thousand workers might lose their jobs in the textile industry in India - in the Coimbatore / Tirupur region. Is that true? If not, can you provide a more realistic view of your industry. Now, just in case that there are indeed massive job losses in the industry that you work in - it just means that there are no fresh orders comming in. It would be a challenge for anybody to manage customer loyalty in such difficult circumstances. What are those challenges that you face or expect to face? More importantly what are the opportunities you see - in order for your company to be seen and valued as a reliable and customer-friendly company?