It seems to me that there should be a purpose, and that's what I'm missing here. I think I understand your concept (and I would fall on the liking it end of the spectrum), but I don't get the purpose.
If it is to have a site for people to vent about their CS experiences, I would have to respond: so what? There are already tons of forums and other outlets for people to express themselves.
If it is to gather the feedback and present it to the organization in question, then I would have a gazillion other questions. What's in it for the consumer? What's in it for the organization? How, logistically, will you pull this off (especially the presentation of the collected feedback to the organization)? I could go on and on.
If it is to serve as something similar to Angie's List...share information about the services you received so others can make decisions about using said services....then, I don't know. Your concept might work, it might not.
I guess my main point is that I expected the site to tell me the purpose. It did not. Or if it does, I cannot find it (and I'm pretty sure I navigated the whole thing).
Different subject: Since the site is young, I didn't anticipate that there would be much feedback out there, but I still found myself getting frustrated that I could not find a comment to help me get a flavor for how it is being used, what your users are expecting, experiencing, etc.
I finally decided that people would have plenty of feedback right now about banks, so selected that category and actually did find one entry.
I would suggest that the site present a count of entries on the categories and subcategories. It could be a simple count in parenthesis:
It would save people from searching blindly, getting frustrated. Could be just me...when I find a new-to-me site that allows feedback (like this CSM forum), I tend to lurk and read for a while before committing myself and posting. My experience on your site this afternoon would have caused me to not post, not bookmark the site, and probably never return.
I also had a reaction to the domain name. But that may come more from my ethics, morals, core values...than from the name you selected. Just raises my neck hairs a bit...causes me to move towards a defensive position. How can I better state this? "Your rightness" triggers a reaction that leads to "Customer is always right" and as a life-long member of the CS community, I know that is not a factual statement. Like I said, it's probably me and my junk impacting this and not your site and name selection.
Overall, as stated, I like the concept...just feel it needs to be fleshed out more. The site itself is attractive....ez to navigate, simple, uncluttered.