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Customer Services for Internet Marketing

Author Ruth12
#1 | Posted: 12 Nov 2007 03:20 

I would like to hear from anyone with experience in the Web Marketing industry.
I am looking for ideas for training and development for our customer service department. We are key on customer retension and maintaining our good reputation through level of service and customer care.

look forward to your replies

Author amber9904
#2 | Posted: 13 Nov 2007 06:56 
I work in the email/web marketing industry.
What kind of ideas are you looking for? Are you looking for tools? Training methodologies?

Author Ruth12
#3 | Posted: 13 Nov 2007 08:44 
Hi Amber

Thanks for your reply. Any info on customer service tools, general processes and training for the industry. Any ideas on new or methods already used would be great - Thanks

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