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What's the difference of CSM and CRM | 4.5K 0 |
drkbronze2 5 Sep 2012 08:30 | — |
How can we allign Total Quality Management with Customer Experience(CX) Management? | 6.7K 0 |
Choi Agrade 2 Sep 2012 18:27 | — |
Six Reasons People Are Amazing – and Three Reasons They Aren't | 3.4K 0 |
Shephyken 31 Aug 2012 10:03 | — |
Inspiration from a Moment of Goof | 20.5K 0 |
mcgntr 27 Aug 2012 06:51 | — |
If we are all Digital Age Customers, why are we not all Digital Age Servicers? | 2.4K 0 |
mcgntr 27 Aug 2012 06:39 | — |
Agneta from Latvia/Berlin | 5.7K 0 |
agnetaslavagermany 27 Aug 2012 03:53 | — |
Simplicity Is Key in Customer Service | 2.8K 0 |
Shephyken 23 Aug 2012 10:58 | — |
How to create clientr service department for my business | 48K 1 |
mak2005 20 Aug 2012 15:18 | mcgntr 27 Aug 2012 05:26 »» |
Keep the Honeymoon Going | 2.4K 0 |
Shephyken 16 Aug 2012 12:24 | — |
Look... Up In The Sky.. It's a Customer Service Agent | 2.6K 0 |
bkassar 12 Aug 2012 14:33 | — |
A Tale of Two Stores | 3.2K 1 |
Shephyken 9 Aug 2012 11:16 | agnetaslavagermany 20 Aug 2012 05:36 »» |
Customer service in distance education | 9.6K 1 |
greatservice 7 Aug 2012 01:03 | JackD 25 Sep 2012 04:34 »» |
Customer-Centric Business Focus Leads to Success | 11.4K 0 |
Shephyken 30 Jul 2012 13:34 | — |
The Customer Believes You Are the Company | 2.9K 0 |
Shephyken 20 Jul 2012 12:37 | — |
New Member: Hello from California | 6.6K 1 |
rachelloumiller 20 Jul 2012 10:39 | agnetaslavagermany 27 Aug 2012 03:58 »» |
The Impact of Performance Goals on Customer Service | 3.2K 0 |
errolallen 16 Jul 2012 14:25 | — |
Creating Value and Confidence Leads to Customer Amazement | 2.7K 0 |
Shephyken 12 Jul 2012 11:58 | — |
The Financial Impact Of Customer Service | 3.4K 1 |
errolallen 7 Jul 2012 07:28 | lschlyer 9 Jul 2012 09:25 »» |
Customer Recovery: Guarantees and Communication | 3.2K 0 |
Shephyken 5 Jul 2012 10:29 | — |
Social Media - What's Your Customer Saying About You? | 2.6K 0 |
errolallen 23 Jun 2012 16:16 | — |
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