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What Customer Experience Could You Offer that People Would Pay Double? What Customer Experience Could You Offer that People Would Pay Double? 16.7K  1
Author Shephyken  14 Nov 2012 12:16 Latest reply cindypenn  24 Dec 2012 05:38  »»
Think Long Term When Servicing Your Customers Think Long Term When Servicing Your Customers 12K  0
Author errolallen  13 Nov 2012 14:45 —    
80 Percent of Customer Service: Just Being Nice 80 Percent of Customer Service: Just Being Nice 31.7K  5
Author Shephyken  9 Nov 2012 11:28 Latest reply Enkata  29 Jan 2013 12:42  »»
The Customer Loyalty Department The Customer Loyalty Department 16.3K  0
Author Shephyken  1 Nov 2012 11:53 —    
Customer Service Experiential activity in the workshop or training Customer Service Experiential activity in the workshop or training 19.9K  2
Author cher34  23 Oct 2012 03:47 Latest reply cher34  6 Nov 2012 00:10  »»
The Vermont Country Store's Customer Bill of Rights The Vermont Country Store's Customer Bill of Rights 12K  0
Author Shephyken  19 Oct 2012 11:57 —    
Agent's accountability Agent's accountability 13.9K  0
Author sharoubim  19 Oct 2012 07:03 —    
tone of voice tone of voice 23.7K  3
Author alexj13  18 Oct 2012 13:01 Latest reply sonyamullen  22 Jan 2013 08:44  »»
Three Customer Service Strategies to Take You into the Future Three Customer Service Strategies to Take You into the Future 13.4K  2
Author Shephyken  12 Oct 2012 08:00 Latest reply Shephyken  19 Oct 2012 15:08  »»
Today's Customers - What Do They Want? Today's Customers - What Do They Want? 10.7K  0
Author errolallen  11 Oct 2012 21:43 —    
The Difference Between Customer Service and Customer Experience The Difference Between Customer Service and Customer Experience 9.9K  0
Author Shephyken  5 Oct 2012 12:52 —    
Ultimate Customer Service Quote Leads to Amazing Customer Service Ultimate Customer Service Quote Leads to Amazing Customer Service 9K  0
Author Shephyken  28 Sep 2012 09:35 —    
3 Ways To Get Your Customer To Help You Provide Great Customer Service 3 Ways To Get Your Customer To Help You Provide Great Customer Service 10.9K  2
Author errolallen  20 Sep 2012 13:48 Latest reply jaw3614  27 Sep 2012 06:40  »»
A Bad Day is No Excuse A Bad Day is No Excuse 3.6K  0
Author Shephyken  20 Sep 2012 12:11 —    
Real Time Relevance Creates Amazing Customer Service Real Time Relevance Creates Amazing Customer Service 4.3K  2
Author Shephyken  14 Sep 2012 11:08 Latest reply Shephyken  20 Sep 2012 12:14  »»
Telephone & Email Handling Telephone & Email Handling 13.6K  3
Author Silverwoman35  14 Sep 2012 08:39 Latest reply sharoubim  19 Oct 2012 07:01  »»
Customer Care Vs Philanthropy Customer Care Vs Philanthropy 5.8K  1
Author saeedfarrukh  14 Sep 2012 07:31 Latest reply saeedfarrukh  27 Feb 2016 05:03  »»
Amazing Customer Service Shouldn't Be a Surprise Amazing Customer Service Shouldn't Be a Surprise 2.8K  0
Author Shephyken  7 Sep 2012 13:07 —    
What's the difference of CSM and CRM What's the difference of CSM and CRM 4.1K  0
Author drkbronze2  5 Sep 2012 08:30 —    
Six Reasons People Are Amazing  and Three Reasons They Aren't Six Reasons People Are Amazing and Three Reasons They Aren't 3.2K  0
Author Shephyken  31 Aug 2012 10:03 —    
If we are all Digital Age Customers, why are we not all Digital Age Servicers? If we are all Digital Age Customers, why are we not all Digital Age Servicers? 2.1K  0
Author mcgntr  27 Aug 2012 06:39 —    
Simplicity Is Key in Customer Service Simplicity Is Key in Customer Service 2.5K  0
Author Shephyken  23 Aug 2012 10:58 —    
How to create clientr service department for my business How to create clientr service department for my business 47.7K  1
Author mak2005  20 Aug 2012 15:18 Latest reply mcgntr  27 Aug 2012 05:26  »»
Keep the Honeymoon Going Keep the Honeymoon Going 2.1K  0
Author Shephyken  16 Aug 2012 12:24 —    
Look... Up In The Sky.. It's a Customer Service Agent Look... Up In The Sky.. It's a Customer Service Agent 2.3K  0
Author bkassar  12 Aug 2012 14:33 —    
A Tale of Two Stores A Tale of Two Stores 2.8K  1
Author Shephyken  9 Aug 2012 11:16 Latest reply agnetaslavagermany  20 Aug 2012 05:36  »»
Customer service in distance education Customer service in distance education 9.3K  1
Author greatservice  7 Aug 2012 01:03 Latest reply JackD  25 Sep 2012 04:34  »»
Customer-Centric Business Focus Leads to Success Customer-Centric Business Focus Leads to Success 11.2K  0
Author Shephyken  30 Jul 2012 13:34 —    
The Customer Believes You Are the Company The Customer Believes You Are the Company 2.7K  0
Author Shephyken  20 Jul 2012 12:37 —    
The Impact of Performance Goals on Customer Service The Impact of Performance Goals on Customer Service 2.9K  0
Author errolallen  16 Jul 2012 14:25 —    

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